<%@LANGUAGE="VBSCRIPT" CODEPAGE="950"%> PiXORD Network Camera User's Manual


Dual-codec Network Camera / Video Server
Latest Technology and Best in Security
 


Troubleshooting


 
Symptom

The MVS can not be accessed from a Web browser.


Possible Causes
Remedial Actions
The IP address is already used by another device. Disconnect your MVS from the network.
Run the PING utility and follow the appropriate recommendations.

Note: The assigned IP number can be assumed valid if the PING utility returns "request timed out" - in which case you should set the IP address again, power on the MVS and then try accessing the unit again.

The IP address is located within a different subnet. Run the PING utility, If the utility returns "no response" or similar, the diagnosis is probably correct. Then, you should proceed as follows:

In Windows 95/98 or Windows NT, check that the IP address for your MVS is within the same subnet as your workstation:

Click "Start", "Settings", "Control Panel" and "Network".
Specify the TCP/IP adapter and click on Properties. Then, click "IP Address" in Properties.
Check that the first 3 numbers within the IP address of your MVS matches the first 3 ones of your workstation. If not, your MVS may be on a different subnet and the IP address cannot be set from this workstation. You must set the IP address for the MVS from a workstation on the same subnet.

In Windows 95/98, the ARP table was empty when you tried to set the IP address In Windows 95/98, the ARP command can't be used if your have an empty ARP table.

Type arp Va to view the ARP table. If it is empty, you must ping an existing unit on your network before you can download the IP address to the MVS

A programming script locks the unit. Restore the unit to the factory default settings.